5 min read
How to Increase Customer Lifetime Value
Customer Lifetime Value (CLV, CLTV, or LTV) is a hugely important metric, and improving it is a primary objective for many businesses. Improving CLV...
Customer Retention
6 min read
Customer Loyalty and Customer Retention
Both customer loyalty and customer retention are vital parts of a business strategy. Understanding and measuring both is crucial to succeeding in any...
4 min read
SaaS Inside Look Part 1: How Epicor Uses Customer Training to Drive Customer Success
Joe Moriarty: December 23, 2019
We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer...